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Frequent Asked Questions

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Our marketplace provides the ability to track the status of an order by tracking number.

What is your return and refund policy?

If you’re not satisfied with your purchase, you can return it within a specified period (usually 14–30 days) for a refund or exchange, provided the item is unused and in its original packaging.